Shipping and returns
Last updated
Orders placed before 2pm CET on a working day are dispatched the same day, in plastic-free packaging.
Draft — not legal advice
This text is placeholder drafting written to be replaced. A qualified lawyer must review and rewrite it for every market you sell into before launch.
Delivery times and costs
Spain and Portugal: 1–2 working days. Rest of the EU: 2–4 working days. United Kingdom: 3–5 working days.
Shipping is €4.95, and free on orders over €50. PLACEHOLDER — confirm rates per market with the carrier.
Tracking
You receive a tracking link by email when your order leaves us. You can also check the status on the order tracking page.
Returns
Return anything within 30 days, opened or unopened. If a shade is wrong, tell us which one you need and we will send the replacement before the return arrives.
PLACEHOLDER — confirm whether return postage is paid by you or by us, and how hygiene rules for cosmetics affect what can be resold.
Refunds
Refunds are issued to the original payment method within five working days of the return arriving.
PLACEHOLDER — confirm timing with the payment provider.
Damaged or wrong items
If something arrives damaged or is not what you ordered, send us a photo and we will replace it immediately. You do not need to return the original.